Shipping policy

SHIPPING POLICY

Everything we sell is Made in USA. We make our pieces two ways, and each ships on its own timeline:

  • Metal-on-wood pieces, made by hand in our own shop.
  • Powder-coated steel signs and personalized monograms, cut and finished to order by our U.S. production partners and shipped to you straight from their U.S. facilities.

If you're not sure which kind you're ordering, email us at beamishmetalworks@gmail.com before you order and we'll tell you.

HOW LONG UNTIL MY ORDER SHIPS?

Metal-on-wood pieces (made in our shop)

Most orders ship within 3-5 business days.

Expedited Processing: where it's offered at checkout, we ship within 24-48 hours, depending on what time of day the order is placed. Expedited isn't available on every item.

Powder-coated steel signs and personalized monograms (made by our U.S. production partners)

These are made to order and take longer than our shop-made pieces.

  • Personalized powder-coated steel monograms and name signs: production takes 3-5 business days, then standard shipping takes 5-8 business days. Plan on about 8-13 business days from order to delivery. Production can take longer in November and December.
  • Other powder-coated steel signs: production takes 4-7 business days on average, or 9-12 business days during peak seasons such as the holidays. Shipping time is added after that.

WHICH CARRIERS DO YOU USE?

  • Metal-on-wood: USPS, UPS or FedEx. Most items ship USPS.
  • Powder-coated steel and personalized monograms: UPS, FedEx or USPS, chosen automatically.

WHERE DO YOU SHIP?

  • Metal-on-wood pieces ship within the U.S. and internationally.
  • Powder-coated steel signs and personalized monograms ship within the U.S. only. We can't ship them internationally. Some powder-coated signs also can't ship to Alaska, Hawaii, Puerto Rico, Guam or the U.S. Virgin Islands. If your order is affected, we'll contact you.

SHIPPING COST AND FREE SHIPPING

  • U.S. orders of $150 or more ship free.
  • U.S. orders under $150 pay calculated shipping, shown at checkout.
  • International orders (metal-on-wood pieces only): shipping is calculated at checkout.

HOW LONG DOES IT TAKE TO ARRIVE AFTER IT SHIPS? (metal-on-wood pieces)

  • USA: 2-5 business days
  • Canada: 4-10 business days
  • Western Europe: 5-15 business days
  • Australia/NZ: 5-15 business days
  • Rest of the world: 5-20 business days

These are carrier estimates, not guarantees. International packages can also be held up by customs. For international shipments, your local mail carrier handles and delivers the item once it enters your country.

CHRISTMAS ORDER CUTOFF

Please order personalized and made-to-order pieces by December 15 for Christmas. This is our order cutoff, not a delivery guarantee. We can't promise a delivery date, and carrier delays are outside our control.

I DIDN'T RECEIVE MY ORDER

Email us at beamishmetalworks@gmail.com with the order number from your confirmation email or text, and we'll help track it down. You can also use the chat bubble at the bottom right of our site.

CUSTOMS FEES AND TAXES (international orders)

We label every package with the information customs authorities need. Changes to EU customs rules mean you may be charged VAT when your order is delivered. Any customs fees, duties or taxes are paid by the recipient. Check with your country's tax authority for what applies to items shipped from the USA.

SHIPPING INSURANCE

  • Metal-on-wood pieces (made in our shop): we insure these ourselves. If your piece is lost or damaged in shipping, we'll make you a new one and deal with the shipping company ourselves.
  • Non-personalized powder-coated steel signs: we insure these ourselves too. If one is lost or damaged in shipping, we'll replace it and deal with the shipping company ourselves.
  • Personalized powder-coated steel monograms: these are covered by our U.S. production partner if they're lost or damaged in shipping.
  • Optional Package Protection: you can add Package Protection to your order. It makes a claim automatic, so there's no back-and-forth to figure it out.

If anything arrives damaged or doesn't arrive, email us at beamishmetalworks@gmail.com with your order number.